/* ---------- главная ---------- */
.hello h1 { margin: 0; font-size: 28px; font-weight: 700; letter-spacing: -0.01em; text-wrap: balance; }
.hello p { margin: 4px 0 0; color: var(--ink-2); font-size: 15px; }
.home { display: flex; flex-direction: column; gap: 20px; max-width: 1240px; }
.tiles { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; }
.tile { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px 20px; display: flex; flex-direction: column; gap: 6px; }
.tile .v { font-size: 30px; font-weight: 700; letter-spacing: -0.02em; line-height: 1.1; font-variant-numeric: tabular-nums; }
.tile .s { color: var(--ink-2); font-size: 13px; }
.tile .s b { font-weight: 600; color: var(--ok); }
.tile-mark { width: 10px; height: 10px; border-radius: 3px; display: inline-block; margin-right: 6px; vertical-align: 1px; }
.grid2 { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; }
.grid-32 { display: grid; grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); gap: 16px; }
.rows { display: flex; flex-direction: column; }
.row { display: flex; align-items: center; gap: 12px; padding: 11px 0; border-top: 1px solid var(--line); min-width: 0; }
.row:first-child { border-top: 0; padding-top: 0; }
.row-ic { width: 36px; height: 36px; border-radius: 10px; background: var(--accent-soft); color: var(--accent-ink); display: grid; place-items: center; flex: none; }
.row-ic.warn { background: var(--warn-soft); color: var(--warn); }
.row-main { min-width: 0; flex: 1; }
.row-t { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.row-s { color: var(--ink-3); font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.big-n { font-size: 20px; font-weight: 700; font-variant-numeric: tabular-nums; }
.note { font-size: 12px; color: var(--ink-3); }
.ai-stats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; margin-bottom: 14px; }
.ai-stat { background: var(--surface-2); border-radius: var(--radius-sm); padding: 12px; }
.ai-stat .big-n { display: block; }
.fix { padding: 10px 12px; border-radius: var(--radius-sm); background: var(--surface-2); font-size: 13px; }
.fix + .fix { margin-top: 8px; }
.fix b { font-weight: 600; }
.tbl-wrap { overflow-x: auto; }
table.tbl { width: 100%; border-collapse: collapse; font-variant-numeric: tabular-nums; }
.tbl th { text-align: left; font-size: 11px; font-weight: 600; letter-spacing: 0.06em; text-transform: uppercase; color: var(--ink-3); padding: 0 12px 10px 0; white-space: nowrap; }
.tbl td { padding: 12px 12px 12px 0; border-top: 1px solid var(--line); vertical-align: middle; }
.tbl td.r, .tbl th.r { text-align: right; }
.meter { display: flex; align-items: center; gap: 10px; min-width: 140px; }
.meter-track { flex: 1; height: 8px; border-radius: 999px; background: var(--surface-2); border: 1px solid var(--line); overflow: hidden; }
.meter-fill { height: 100%; background: var(--accent); border-radius: 999px; }
.meter span { width: 38px; text-align: right; font-weight: 600; }

/* ---------- заявки ---------- */
.tickets { display: grid; grid-template-columns: 340px minmax(0, 1fr); height: 100%; min-height: 0; }
.queue { border-right: 1px solid var(--line); background: var(--surface); display: flex; flex-direction: column; min-height: 0; }
.q-head { padding: 16px 16px 12px; display: flex; flex-direction: column; gap: 10px; border-bottom: 1px solid var(--line); }
.q-chips { display: flex; gap: 6px; overflow-x: auto; padding-bottom: 2px; scrollbar-width: none; }
.q-chips .chip { height: 30px; padding: 0 11px; font-size: 13px; }
.q-sels { display: grid; grid-template-columns: minmax(0, 1fr) 120px; gap: 8px; }
.q-found { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--ink-2); }
.q-list { flex: 1; overflow-y: auto; min-height: 0; }
.tk { display: flex; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--line); cursor: pointer; position: relative; }
.tk:hover { background: var(--surface-2); }
.tk.on { background: var(--accent-soft); }
.tk.on::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--accent); }
.tk.done { opacity: 0.6; }
.tk-cb { padding-top: 2px; width: 18px; flex: none; }
.tk-body { min-width: 0; flex: 1; display: flex; flex-direction: column; gap: 4px; }
.tk-top { display: flex; align-items: center; gap: 6px; }
.tk-client { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tk-time { margin-left: auto; color: var(--ink-3); font-size: 12px; flex: none; }
.tk-top .icon { width: 15px; height: 15px; color: var(--ink-3); }
.tk-subj { color: var(--ink-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tk-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.tk-theme { font-size: 12px; color: var(--ink-3); }
.q-empty { padding: 40px 20px; text-align: center; color: var(--ink-3); }
.q-bar { border-top: 1px solid var(--line); padding: 12px 16px; display: flex; align-items: center; gap: 10px; background: var(--surface); }
.q-bar .btn { margin-left: auto; }

.work { display: grid; grid-template-columns: minmax(0, 1fr) 380px; min-height: 0; }
.conv { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.conv-head { display: flex; align-items: flex-start; gap: 12px; padding: 18px 24px; background: var(--surface); border-bottom: 1px solid var(--line); }
.conv-head h2 { margin: 2px 0 2px; font-size: 19px; font-weight: 600; text-wrap: balance; }
.conv-head .sub { color: var(--ink-2); font-size: 13px; }
.conv-head .pill { margin-left: auto; flex: none; }
.back { display: none; }
.eyebrow { font-size: 12px; color: var(--ink-3); display: flex; gap: 6px; flex-wrap: wrap; }
.thread { flex: 1; overflow-y: auto; padding: 20px 24px; display: flex; flex-direction: column; gap: 14px; min-height: 0; }
.msg { max-width: 640px; background: var(--surface); border: 1px solid var(--line); border-radius: 14px 14px 14px 4px; padding: 12px 14px; }
.msg-h { display: flex; gap: 10px; align-items: baseline; margin-bottom: 4px; font-size: 13px; }
.msg-h b { font-weight: 600; }
.msg-h span { color: var(--ink-3); font-size: 12px; }
.msg p { margin: 0; white-space: pre-wrap; }
.msg.sd { background: var(--surface-2); }
.msg.out { align-self: flex-end; background: var(--accent-soft); border-color: transparent; border-radius: 14px 14px 4px 14px; }
.msg.out.req { background: var(--info-soft); }
.msg .att { margin-top: 8px; display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--ink-2); padding: 4px 10px; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); }
.sys { align-self: center; font-size: 12px; color: var(--ink-3); background: var(--surface); border: 1px dashed var(--line-2); border-radius: 999px; padding: 4px 12px; text-align: center; }
.composer { border-top: 1px solid var(--line); background: var(--surface); padding: 12px 24px 16px; display: flex; flex-direction: column; gap: 10px; }
.tabs { display: flex; gap: 18px; border-bottom: 1px solid var(--line); overflow-x: auto; }
.tab { border: 0; background: none; padding: 4px 0 10px; font-weight: 500; color: var(--ink-2); border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; }
.tab.on { color: var(--ink); border-bottom-color: var(--accent); }
.composer textarea { width: 100%; min-height: 76px; resize: vertical; border: 1px solid var(--line-2); border-radius: var(--radius-sm); padding: 10px 12px; background: var(--surface); line-height: 1.5; }
.composer textarea:focus { outline: 0; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.composer.editing textarea { border-color: var(--accent); background: var(--accent-soft); }
.comp-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.comp-row .btn-primary { margin-left: auto; }
.comp-hint { font-size: 12px; color: var(--accent-ink); display: inline-flex; align-items: center; gap: 6px; }

.panel { border-left: 1px solid var(--line); overflow-y: auto; min-height: 0; padding: 16px; display: flex; flex-direction: column; gap: 14px; }
.ai { background: var(--surface); border: 1.5px solid var(--accent); border-radius: var(--radius); padding: 16px; display: flex; flex-direction: column; gap: 12px; box-shadow: 0 6px 20px -12px rgba(26, 126, 245, 0.45); }
.ai.quiet { border: 1px solid var(--line); box-shadow: none; }
.ai-head { display: flex; align-items: center; gap: 8px; justify-content: space-between; flex-wrap: wrap; }
.ai-badge { display: inline-flex; align-items: center; gap: 6px; font-weight: 600; color: var(--accent-ink); }
.ai-badge .icon { color: var(--accent); }
.ai-theme { font-size: 13px; color: var(--ink-2); }
.ai-theme b { color: var(--ink); font-weight: 600; }
.ai-block { background: var(--surface-2); border-radius: var(--radius-sm); padding: 10px 12px; display: flex; flex-direction: column; gap: 4px; }
.ai-block p { margin: 0; }
.ai-block.act { flex-direction: row; gap: 10px; align-items: flex-start; background: var(--accent-soft); }
.ai-block.act .icon { color: var(--accent-ink); margin-top: 1px; }
.ai-note { display: flex; gap: 8px; font-size: 12px; color: var(--ink-2); }
.ai-note .icon { width: 15px; height: 15px; color: var(--ink-3); margin-top: 1px; }
.ai-btns { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 8px; }
.ai-btns [data-yes] { grid-column: 1 / -1; height: 44px; }
.ai-btns .btn { padding: 0 10px; }
.why { display: flex; flex-direction: column; gap: 8px; border-top: 1px solid var(--line); padding-top: 12px; }
.why-row { display: flex; gap: 8px; }
.why-row .sel { flex: 1; }
.result { display: flex; gap: 10px; align-items: flex-start; }
.result .icon { color: var(--ok); margin-top: 1px; }
.info { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; }
.info h4 { margin: 0 0 10px; font-size: 14px; font-weight: 600; display: flex; align-items: center; gap: 8px; }
.info h4 .icon { color: var(--ink-3); }
.kv { display: grid; grid-template-columns: 112px minmax(0, 1fr); gap: 7px 10px; font-size: 13px; }
.kv dt { color: var(--ink-3); }
.kv dd { margin: 0; font-weight: 500; overflow-wrap: anywhere; }
.copy { border: 0; background: none; color: var(--ink-3); padding: 0 0 0 4px; vertical-align: -3px; }
.copy .icon { width: 14px; height: 14px; }
.copy:hover { color: var(--accent); }
.hist { margin-top: 12px; display: flex; flex-direction: column; gap: 8px; border-top: 1px solid var(--line); padding-top: 12px; }
.hist-i { display: grid; grid-template-columns: 12px minmax(0, 1fr); gap: 8px; font-size: 13px; }
.hist-i i { width: 8px; height: 8px; border-radius: 50%; background: var(--line-2); margin-top: 6px; }
.hist-i:first-child i { background: var(--accent); }
.hist-i span { color: var(--ink-3); font-size: 12px; display: block; }
.cand { border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 10px 12px; display: flex; flex-direction: column; gap: 4px; font-size: 13px; }
.cand + .cand { margin-top: 8px; }
.cand-top { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.links { display: flex; flex-direction: column; gap: 6px; }
.links .btn { justify-content: space-between; width: 100%; }
.links .btn .icon { color: var(--ink-3); width: 16px; height: 16px; }

/* ---------- пакеты ---------- */
.batch { display: flex; flex-direction: column; gap: 20px; max-width: 1240px; }
.groups { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.grp { text-align: left; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; display: flex; flex-direction: column; gap: 10px; }
.grp:hover { border-color: var(--line-2); }
.grp.on { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.grp-top { display: flex; justify-content: space-between; align-items: flex-start; gap: 8px; }
.grp-n { font-size: 26px; font-weight: 700; font-variant-numeric: tabular-nums; line-height: 1; }
.grp-t { font-weight: 600; }
.grp-s { color: var(--ink-2); font-size: 13px; }
.grp.empty .grp-n { color: var(--ok); }
.tpl { background: var(--surface-2); border-radius: var(--radius-sm); padding: 12px 14px; display: flex; flex-direction: column; gap: 4px; max-width: 760px; }
.tpl p { margin: 0; }
.tpl mark { background: var(--accent-soft); color: var(--accent-ink); padding: 0 4px; border-radius: 4px; }
.b-bar { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--line); }
.b-bar .btn-primary { margin-left: auto; }
.tbl tr.low td { background: var(--warn-soft); }
.tbl tr.low td:first-child { border-radius: 8px 0 0 8px; }
.tbl tr.done td { color: var(--ink-3); }
.tbl td.cbc { width: 34px; padding-left: 8px; }

/* ---------- заглушка ---------- */
.stub { max-width: 560px; margin: 60px auto; text-align: center; display: flex; flex-direction: column; align-items: center; gap: 12px; }
.stub-ic { width: 64px; height: 64px; border-radius: 18px; background: var(--accent-soft); color: var(--accent-ink); display: grid; place-items: center; }
.stub-ic .icon { width: 30px; height: 30px; }
.stub h2 { margin: 6px 0 0; font-size: 22px; }
.stub p { margin: 0; color: var(--ink-2); }
.stub ul { text-align: left; color: var(--ink-2); margin: 4px 0 0; padding-left: 20px; display: flex; flex-direction: column; gap: 4px; }